HOW CAN YOU HELP ?
A / PAYMENT METHOD
The payment of your order on www.ambrebabzoe.com is made online by credit card (credit card, visa, mastercard and american express) and payment account (Paypal).
Payment is made upon shipment of your order, once your parcel has been dispatched by our logistics department.
The online store Ambre Babzoe does not accept payments in installments.
B / ITEM PRICES
The prices on our online shop are identical to those in our various shops around the world. No increase is made. However, the transport remains the responsibility of the customer online. If these answers were not sufficient we invite you to contact us via email
A / CREATE AN ACCOUNT AMBRE BABZOE
To create an Ambre Babzoe account, simply:
- Click on "account" at the top right of the homepage screen
- Once on the login page, click on "Create Account"
- Enter your personal information.
You will receive an email confirming the creation of your account and reminding you your username. This information will be required to identify you and place an order on the site.
Your Ambre Babzoe account also allows you to have access to a number of important info:
• Track your order.
Modify your personal information
B / HOW TO CONNECT TO MY ACCOUNT
• To log in to your account, click on "account" at the top right of the homepage and log in to the customer area.
C / REGISTRATION NEWSLETTER
• To subscribe to the newsletter, enter your e-mail in the field on the homepage and subscribe to the Ambre Baboze newsletter
• To unsubscribe from the newsletter, simply click on the unsubscribe link on each of our newsletters
D / YOUR PASSWORD
• If you can not remember your password, please enter your email address by clicking on "Forgot your password" when you are in the login window. We will send you an email to reset your password.
• Your password is the absolute sesame which will allow you to have access to your account online, the change of password is made from "your personal data" you can at any time change your password on The Ambre Babzoe website
E / MODIFY OR DELETE YOUR ADDRESS FOR INVITATIONS BY MAIL
• To send mail Ambre Babzoe, use your default address, if you wish to change it, log in to your accounts, "my addresses". Go to the billing addresses and select the default billing address. If it is not created, add a new address or change the existing address.
ORDERS AND DELIVERIES
A / HOW TO ORDER?
Here are the steps to follow to order on our online shop:
If you do not have a customer account on our Ambre Babzoe store, it is preferable to create it before placing your order so that you can have access to all your info: orders, followed etc.
To do this, simply click on "Account
- Choose the models, size and color you want, add them to your basket
- Click on "View my cart" then "Place my order" to finalize your order.
If you are already a customer, please log in by entering your email address and password.
If you are not a customer, click on "Continue Purchase" (you will not be able to follow your order or access the history of your invoices).
- Choose your method of delivery, enter your personal information (name, first name, email, full address) and click on "Continue".
Warning: some items will only be available from Indonesia, other than from Spain you may receive two parcels, from these two destinations
The Ambre Babzoe site, which offers ethnic items coming directly from Indonesia, will only be shipped from this country, which is also the scarcity of products
- Choose your method of payment, enter your bank details and click on "validate my order"
- You will receive a first email when your order will be validated and then a second when your order will be shipped
If you have a customer account on our e-shop, you can follow the evolution of your order at any time. To do this, simply log in to go to the "My Account" page, then "My Orders". You will find in this section the details of your orders and you will have the possibility to print your invoices.
Problem and cancellation of order:
If you encounter a problem with your order, we invite you to contact our customer service team by email by filling out the contact form.
Once the payment is validated, we are unfortunately no longer able to modify or cancel your order.
B / MY SHOPPING CART
Add item to shopping cart
To add an item to your basket, simply go to the product sheet you want, select your size and click on "Add to cart".
Validate my shopping cart
To view and order the products in your shopping cart, go to the shopping cart at the top right of the homepage.
Remove items from my cart
To delete items from your shopping cart, click on the delete box represented by a cross on the right of each product line.
Period of validity of the basket
The validity period of the basket is 15 days. This duration is renewable each time the product is added and at each stage of the ordering process. After this time, the selected products will no longer be visible in your shopping cart (Put an item in your shopping cart does not reserve it, it may be out of stock if other customers validate their shopping cart at the same time).
Use a privilege code
To use a privilege code, simply type the code in the space dedicated to the privilege code located in your basket. Once it has been validated, the offer will automatically be taken into account.
C / CLAIM FOR ITEMS PURCHASED AT THE BOUTIQUE
For any complaint concerning an item purchased in the shop, we invite you to go directly to your point of purchase with your item and proof of purchase. We will do our outtmost to satisfy your request
A / DELIVERY AREAS COVERED BY AMBRE BABZOE
The delivery area of Ambre Babzoe.Com is the whole world
B / TIME LIMITS AND TERMS OF THE POSTAL DELIVERY
The Ambre Babzoe shop offers deliveries via tnt ups or dhl everything depends on the country of delivery and the country of shipment
As soon as your package is taken care of by the carrier, you will be able to consult the tracking thanks to the tracking we have provided to you at the time of your order confirmation.
In case of express delivery, if you are absent, a notice of transit will allow you to contact the carrier to schedule your delivery as soon as possible
C / CHANGE DELIVERY ADDRESS
We offer you the possibility to create multiple delivery addresses on your account. So when you place your order you will be able to select the address to which you wish the order to be delivered. However, once the order has been paid, you will not be able to change the delivery address of this order.
D/ WHAT IS THE PROCEDURE TO MAKE A RETURN (RIGHT OF RETRACTION)?
In order to return the models which do not suit you, we invite you to use the same carton as reception of the order, thanks to the 2nd adhesive tape.
Then, simply paste the prepaid return label, valid for 15 days after shipment of your order.
We invite you to contact shop run back to return your merchandise to the country where you live
Pass this deadline the house Ambre Babzoe will be released of any responsibility
Attention please note that we will return the article on the models are damaged, soiled or broken. It is imperative to send us the pieces in their original packaging with also the label and the protective film. If these conditions are not fulfilled we will be unable to accept your return
E / IF AN ARTICLE WAS TO PRESENT A QUALITY PROBLEM?
In spite of the greater rigor that we bring to our quality control, it is possible that unfortunately a fault has escaped us, if it were the case, know that we are confused and do not hesitate to contact us so that we find together the solution for Repair this problem
F/ MY ARTICLES DO NOT COMPLY WITH MY ORDER. WHAT TO DO ?
Sometimes errors can slip at the time of the preparation of order, you see more than sorry and we invite you to contact us and send us the piece so that we proceed to the refund of your article.
G / SHALL THE DELIVERY FEES BE REIMBURSED IN THE EVENT OF A RETURN?
The delivery costs invoiced to you during the shipment will be refunded to you in case the whole of the order is returned. However, if your order contains more than one item and you return only one part, you will not be reimbursed for shipping costs.
H / SI I RETURN AN ARTICLE, HOW MUCH DO IT BEFORE I REFUND?
Once your return is accepted and accepted, the refund will be made within 48 hours (maximum within 7 days). The refund will be made via the method of payment chosen for the order: you will be re-credited with the sum of the returned items and if you return all the items of your order, the shipping costs that may have been invoiced to you will also be refunded .
STOCK & PRODUCTS
A / BOOK A PRODUCT
No article reservation is possible on online shop.
B / FIND OLD COLLECTIONS
To find the articles of our old collections, we invite you to go to the tab OUTLET located on our site
C / AVAILABILITY ARTICLE
When an item is temporarily unavailable on our e-shop, we advise you to subscribe to our email alert.
What is an email alert?
The email alert allows you to be notified by email of the arrival of the product on our online shop. It is activated within each product sheet from the moment a size is unavailable.
How do I use the email alert?
To use the email alert, you must go to the unavailable size of the product and enter your email in the window dedicated to the alert.
I received the alert mail warning me of the availability of the article but it is not?
The email alert is sent only when the product is back in stock on our online store. However, we can not assure you of the availability of the product because it is possible that other customers have made the purchase of the product before your passage on our shop.
The article no longer appears on the site, why?
It is possible that you will see some articles from our online shop disappear at the end of the season. These products are removed by our maintenance because not available and not reassorted until the end of the season.
D / PHOTOS PRODUCTS
Despite all the attention paid to the pictures of our articles it is possible that there is a variation of colors between the reality and the screen, due to the Internet browser.
E / PRODUCT SIZE
To find the matching sizes Ambre Babzoe, we recommend you to go to the size guide on each product sheet
F / MAINTENANCE OF PRODUCTS
Each article sheet has its own interviews. After receiving the item, simply follow the indications on the label of the clothing.